The following Booking Conditions, together with the general information contained in this website, form the basis of your contract with Silver Ski Holidays Ltd. Please read them carefully as they set out our respective rights and obligations.
- BOOKINGS AND DEPOSIT
Your contract is with Silver Ski Holidays Ltd. Bookings can be made online or over the telephone. All bookings are subject to our booking conditions. The person making the booking (the customer) must be at least 18 years of age. They must be authorized to make the booking on the basis of these Booking Conditions on behalf of all persons named on the booking. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made.
The customer is responsible for making all payments due to us. When initial deposits are paid (or the full holiday price) it will be deemed that the customer has read and agreed to these booking conditions. Once we have received all appropriate payments we will, subject to availability, confirm your holiday by issuing a confirmation invoice and an ATOL Certificate, sent to you via email. No contract shall exist between Silver Ski Holidays Ltd and the customer until the appropriate payments are received and the booking invoice has been issued to the customer. Please check the invoice and ATOL Certificate carefully as soon as you receive them. Contact us immediately if any information that appears on the confirmation or any other document appears to be incorrect, as it may not be possible to make changes later.
In order to confirm your chosen holiday, a non-refundable deposit of £100 per person (or full payment if booking within ten weeks of departure) must be paid at the time of booking. We must receive the balance of the holiday cost not less than 10 weeks prior to departure (unless booked on our “Early Bird” Scheme when other specified payment dates apply). Reminders are not sent. If Silver Ski Holidays Ltd does not receive the balance as indicated, they reserve the right to cancel the booking without further reference to the customer and any monies paid shall be forfeited. The price of your holiday is subject to surcharges on currency or aviation fuel where adverse changes to the exchange rates occur. Airport security costs, Air Passenger Duty and certain French taxes may be added where appropriate.
Payment may be made by bank transfer or credit/debit card. Please note that we accept all VISA debit & credit cards and all MasterCard debit & credit cards. We do not accept Discover, Diners Club, Union Pay, JCB or American Express.
- FINANCIAL SECURITY
We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (CAA). ATOL number 2093. When you purchase an ATOL protected air inclusive holiday from us you will receive a confirmation invoice, together with your ATOL Certificate, confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The air inclusive holidays we arrange are ATOL protected providing that either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. Further information can be found by visiting the ATOL website – www.atol.org.uk
- YOUR CONTRACT
A binding contract between us comes into existence when we dispatch our confirmation invoice to the customer. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description, which arises between us and must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
- THE COST OF YOUR HOLIDAY
All prices are quoted in pounds sterling. Whilst we endeavor to maintain advertised prices, we reserve the right to increase or decrease them at any time after publication for any reason. We also have the right to correct errors. Please ensure you have checked the price of any holiday you are interested in before making your booking.
- WEBSITE INFORMATION/PRICES, EXCURSIONS AND ACTIVITIES
All information contained on our website is correct to the best of our knowledge. However, customers should be aware that information given is liable to change between the time we publish the details and the time customers go on holiday. In the rare instance that chalet descriptions are changed by Silver Ski Holidays Ltd, or the information is inadvertently incorrect, this will not be accepted as a cause for compensation.
We may provide you with information (on our website and/or when you are on holiday) about activities and excursions that are available in the resort you are visiting. We have no involvement in any such activities or excursions, which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us, even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion.
- ALTERATION OF YOUR HOLIDAY BY SILVER SKI HOLIDAYS LTD
We begin planning the holidays many months in advance and therefore, occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor. If a major change becomes necessary we will inform you as soon as reasonably possible. When a major change occurs, provided it does not arise from circumstances amounting to a force majeure (see clause 13), you will have the choice of either accepting the change of arrangements, purchasing another holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below. Period before departure within which a major change is notified to you: 56 days to 8 days – £10 per person, 7 days or less – £20 per person. Important note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or if flight times or carriers are changed. If it is necessary for the staff within a chalet to be changed during the course of your holiday, or are not those mentioned at the time of booking, this will not be accepted as a reason for a compensation claim. In the unlikely situation that changes to room allocations are made between the time an original booking is made and the date of the holiday, this will not be accepted as a cause for compensation.
- ALTERATIONS TO A HOLIDAY BY THE CUSTOMER
If, after our confirmation has been issued, you wish to make any changes to your confirmed holiday, we will do our utmost to make the changes subject of course to availability, provided that notification is received at our offices from the person who made the original reservation. This must be accompanied by a payment of £30 per person to cover our administration costs. Any alteration by you within three weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in clause 10.
- CANCELLATION OF YOUR HOLIDAY BY SILVER SKI HOLIDAYS LTD
Silver Ski Holidays Ltd reserves the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than ten weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest, weather, strikes, acts of god, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or unless the client defaults in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative holiday of comparable standard and if cancellation occurs within ten weeks of departure, compensation on a similar scale to that shown in clause 7 above.
- CANCELLATION OF A HOLIDAY BY THE CUSTOMER
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person who made the original reservation and is communicated to us in writing. As this incurs administrative costs and the possible loss of the sale of the holiday, we will retain your deposit and in addition apply cancellation charges shown below:
|Period before departure within which written cancellation is received||Amount of cancellation charge shown as a percentage of the holiday price|
|56 days or more||Deposit only|
|36 days – 55 days||50% of total|
|21 days – 35 days||60% of total|
|20 days or less||100% of total|
Deposits are not refundable under any circumstances.
Note: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.
- HAZARDOUS SPORTS
Because skiing, snowboarding and allied activities are known to be hazardous sports, Silver Ski Holidays Ltd cannot accept liability for injury or death caused to a customer undertaking such activities (even when that customer is with a group of friends including a member of Silver Ski’s staff). It must also be pointed out that no member of Silver Ski’s staff holds any French skiing or snowboarding qualifications and are, therefore, not allowed to teach skiing/snow boarding.
Conditions of sale: Additionally when members of Silver Ski staff ski or board with friends they do so entirely on their own initiative and do not represent the company at such times. No member of staff is paid to ski or snowboard with customers. Staff are not responsible for the safety of, or the actions of, our customers who ski or snowboard entirely under their own responsibility. No compensation claims will be considered which relate to skiing or snowboarding incidents of any kind.
- LIMITATION OF LIABILITY
Silver Ski Holidays Ltd will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure” as defined in clause number 13. When staying in our chalets, Silver Ski Holidays Ltd liability is limited to the full extent permitted by law. When travelling by air or by ship or by other conveyance the conditions of carriage of that airline or shipping company or other conveyance will apply. These conditions may exclude or limit liability. In respect of travel by air, bus, rail, car or other conveyance this contract shall be subject to the same terms as those between Silver Ski Holidays Ltd and the carrier. Where Silver Ski Holidays Ltd’s conditions conflict with those conditions Silver Ski Holidays Ltd’s conditions shall prevail. The attention of the client is specifically drawn to the fact that carriage by air may be subject to the provisions of the Warsaw Convention of 1929 and/or the Warsaw Convention as amended by the Hague 1955 and the IATI Conditions of Carriage.
- FORCE MAJEUR
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, expense or loss of any nature as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
- SKI LOCKERS AND SKI EQUIPMENT
Silver Ski Holidays Limited endeavor to provide suitable lockable storage areas for the use of customers to store ski equipment. Silver Ski Holidays Ltd do not accept responsibility for any loss of personal, or hired, ski equipment lost as a result of break-in/theft from storage facilities provided by us and equipment is stored at the customers risk.
No claims are made by Silver Ski Holidays Ltd as to the quality and/or style of decoration or furnishings in any chalet and no compensation claim will be accepted if any customer finds such decoration or furnishings not to their liking or if room sizes are considered by the customer as being too small, or if the bathroom facilities are not exactly as described on the company website.
Silver Ski Holidays will always endeavour to ensure that special dietary requirements are met, however no guarantee can be given. PLEASE NOTE: Silver Ski Holidays Ltd cannot under ANY circumstances guarantee ANY of our flights, transfers or chalets will be nut or any allergen free.
Silver Ski Holidays try to provide wi-fi within all of our chalets. However we cannot provide assurances or guarantees as to the reliability or availability of this service. Internet connections are prone to service drops – be it a complete loss of connection or slow speeds in ski resorts. We therefore cannot accept liability for any poor quality or loss of internet access.
- DAMAGE CAUSED BY CUSTOMERS
In the event that damage is caused to or within a chalet, or to any outside party or property, the person making the booking shall indemnify Silver Ski Holidays Ltd against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the customer or any member of his party or group.
- BEHAVIOR OF CUSTOMERS
All customers agree, on making the booking, to behave with propriety and in such a manner as in no way harms the reputation of Silver Ski Holidays Ltd or the owners of any of its chalets or other customers. Silver Ski Holidays Ltd reserves the right to terminate the holiday and refuse access to the properties. Pets are not allowed in any chalet.
Staff employed in the Alps by Silver Ski Holidays Ltd are normally amateur people who work part time in the chalets for modest pay so that they are able to spend their leisure time ski-ing or snow boarding. This system is of benefit to the customer whose holiday price is less than it otherwise would be. When Silver Ski staff are off duty (usually between 9.30am and 4.30pm but not confined to those times), they do not represent Silver Ski Holidays Ltd and all actions by them are undertaken on their own account. Silver Ski Holidays Ltd do not accept any responsibility for such actions.
- WEATHER CONDITIONS AND TRAVEL DELAYS
Silver Ski Holidays Ltd will endeavor at all times to maintain their carriers schedule. However there may be delays due to circumstances beyond the control of the carriers or Silver Ski Holidays Ltd. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions or technical breakdown. Silver Ski Holidays Ltd shall not be liable for any loss or damage or compensation arising from delays howsoever caused and clients are advised to insure against such risks.
- LOST PROPERTY
In the event that customers lose property while on holiday, or leave them in the chalet when returning home, no responsibility will be accepted by Silver Ski Holidays Ltd in the event that the property is not recovered, returned or if it is returned in a damaged state.
- CUSTOMERS DISSATISFACTION WITH HOLIDAY
In the unlikely event that the service, accommodation or food is not up to the standard as outlined, a complaint should be made immediately, and during the course of the holiday, to the resort manager whose contact phone number will be supplied by the chalet staff or our Maidstone office. If your complaint is not resolved during the course of your stay, we would ask that you put your concerns in writing (via email or post) to Kate Naylor ([email protected]). No complaints will be accepted which are related to snow conditions and/or weather, travel delays, however caused or to closures of ski lifts or to changed members of staff. A complaint that has not been made in the first instance to our resort manager during the holiday will not be subsequently accepted. Where we describe a chalet as “ski door to door” this refers to those times when normal winter snow conditions prevail. During parts of the season it sometimes may not be possible. “Ski door to door” is a term used to indicate that skiable terrain is very near the chalet but may not necessarily be literally next to the door of the chalet. No claims are made as to the skier’s ability level required to enable him or her to access the nearest skiable terrain.
No refund in respect of air charter, bus tickets or meals not taken will be given. Where Silver Ski Holidays Ltd supplies additional equipment or transport in the resort for the free use of customers no refunds will be made in the event of such equipment not being available due to breakdown or other circumstances beyond our control.
Silver Ski Holidays Ltd accepts no responsibility for the actions of its customers where such actions have an impact on the holiday enjoyment of others. Neither will the company be held liable for any claim made by any other party resulting from the actions of its customers.