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1. Bookings and Deposit
Your contract is with Silver Ski Holidays Ltd. and all bookings must be made on the form provided, signed and accompanied by a deposit of £100per person. If the booking is made within ten weeks of departure date it must be accompanied by the full holiday cost. The person making the booking shall personally be liable thereon and shall be deemed to do so on his own account and (notwithstanding that the names of any other person or persons appear in any booking documents) not as agents for any other person. No contract shall exist between Silver Ski Holidays Ltd. and the customer until the holiday costs or the correct deposit is received by Silver Ski Holidays Ltd. and a confirmation of booking and invoice has been issued by Silver Ski Holidays Ltd. to the customer. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made.
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When initial deposits are paid (or the full holiday price) it will be deemed that the client has read and agreed to the booking conditions as published on the company web site.
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2. Payment
The balance of the monies due from the customer must be paid to Silver Ski Holidays Ltd. ten weeks before departure or upon receiving the final invoice. If Silver Ski Holidays Ltd. does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any monies paid shall be forfeited.The price of your holiday is subject to surcharges on currency or aviation fuel where adverse changes to the exchange rates occur. Airport security costs, Air Passenger Duty and certain French taxes may be added where applicable.
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3. Website information and prices
All information as to accommodation, prices and services is carefully scrutinised to ensure that it is correct and is given in good faith. However, clients should be aware that information given is liable to change between the time we publish the details and the time clients go on holiday. In the rare instance that room allocations are changed by Silver Ski, or any other changes are made to the chalet description, this will not be accepted as a cause for compensation. If the information given is inadvertently incorrect this will not be accepted as a cause for a compensation claim.Your holiday if taken by air is protected by our Air Tour Operators Licence (ATOL) 2093. Issued by the C.A.A.
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4.
Because skiing and allied activities are known to be hazardous sports, Silver Ski Holidays Ltd. cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including a member of Silver Ski's staff. It must also be pointed out that no member of Silver Skis' staff holds any French ski-ing qualifications and are, therefore, not allowed to teach ski-ing.
Conditions of sale : Additionally when members of Silver Ski staff ski with guests they do so entirely on their own initiative and do not represent the company at such times. No member of staff is paid to ski with guests. Staff are not responsible for the safety, or the actions of, the guests who ski entirely under their own responsibility. No compensation claims will be considered which relate to ski-ing incidents of any kind. In the unlikely situation that changes to room allocations are made between the time an original booking is made and the date of the holiday, this will not be accepted as a cause for compensation.
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5. Clients responsibility for accommodation
In the event that damage is caused to or within a chalet, or to any outside party or property, the person making the booking shall indemnify Silver Ski Holidays Ltd. against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the client or any member of his party from the date of departure to the time of his return to this country of the saidperson. Silver Ski Holidays Ltd. reserve the right to deal with or settle any such claim as they in their absolute discretion think fit.
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5a.
Accommodation: No claims are made by Silver Ski Ltd as to the quality and/or style of decoration or furnishings in any chalet and no compensation claim will be accepted if any client finds such decoration or furnishings not to their liking or if room sizes are considered by the client as being too small or if the toilet and bathroom facilities are not exactly as described on the company website. Pets are not allowed in any chalet.
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6. Cancellation of holidays
Silver Ski Holidays Ltd. reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than ten weeks before the scheduled departure date except for reasons of 'Force Majeure' which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or unless the client defaults in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative holiday of comparable standard and if cancellation occurs within ten weeks of departure, compensation on a similar scale to that shown in paragraph 7 below.
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7. Alteration of your holiday by Silver Ski Holidays Ltd.
It is unlikely we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to force majeur (see clause 6), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below.Period before departure within which a major change is notified to you - 56 days to 8 days - £10 per person, 7 days or less - £20 per person.Important note: Compensation will not be be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or if flight times or carriers are changed.If it is necessary for the staff within a chalet to be changed during the course of your holiday or are not those mentioned at the time of booking this will not be accepted as a reason for a compensation claim.
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8. Alteration of holidays by a client
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes subject of course to availability, provided that notification is received at our offices from the person who signed the booking form or who made the original reservation.This must be accompanied by a payment of £10 per person to cover our administration costs. Any alteration by you within three weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
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9. Cancellation of a holiday by a client
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form or who made the original reservation and is communicated to us in writing. As this incurs administrative costs and the possible loss of the sale of the holiday, we will retain your deposit and in addition apply cancellation charges shown below.
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Period before departure within which written cancellation is received
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Amount of cancellation charge shown as a percentage of the holiday price.
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56 days or more
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Deposit only
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36 days - 55 days
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50% of total
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21 days - 35 days
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60% of total
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20 days or less
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100% of total
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Deposits are not refundable under any circumstances.
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Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
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10. Clients dissatisfaction with holiday
In the unlikely event that the service, accommodation or food is not up to the standard as outlined, a complaint should be made immediately, and during the course of the holiday, to the resort manager who's contact phone number will be supplied by the chalet staff or our Maidstone office. No complaints will be accepted which are related to snow conditions and/or weather, travel delays, however caused or to closures of ski lifts or for any aspect of social skiing or to changed members of staff or if mini-buses are unavailable for service.A complaint which has not been made in the first instance to our resort manager during the holiday will not be subsequently accepted. Where we describe a chalet as "Ski door to door" this refers to those times when normal winter snow conditions prevail. During parts of the season it sometimes may not be possible. "Ski door to door" is a term used to indicate that skiable terrain is very near the chalet but may not necessarily be literally next to the door of the chalet. No claims are made as to the skier's ability level required to enable him or her to access the nearest skiable terrain.
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11. Refunds
No refund in respect of air charter, bus tickets or meals not taken will be given. Where Silver Ski Holidays Ltd. supplies additional equipment or transport in the resort for the free use of guests no refunds will be made in the event of such equipment not being available due to breakdown or other circumstances beyond our control.
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12. Weather Conditions and travel delays
Silver Ski Holidays Ltd. will endeavour at all times to maintain their carrier's schedule, but there may be delays due to circumstances beyond the control of the carriers or Silver Ski Holidays Ltd. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions or technical breakdown. Silver Ski Holidays Ltd. shall not be liable for any loss or damage or compensation arising from delays howsoever caused and clients are advised to insure against such risks.
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13. Limitation of liability
Silver Ski Holidays Ltd. will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by "Force Majeure" as defined in clause number 6.When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit or exclude liability. This holiday is the responsibility of the tour operator, it is not on behalf of, and does not commit the airlines mentioned therein or any airline whose services are used in the course of the tour. Please note that in accordance with Air Navigation orders, a child must be under 2 years of age on the date of their return flight in order to travel free of charge.In all cases where the staff of Silver Ski Holidays Ltd arrange ski lessons, ski rental, boot rental, bobsleigh or skidoo riding or other activity for their clients, the contract is between the supplier of the service and the client and is not part of the Silver Ski contract. No liability will be accepted by Silver Ski for any event circumstance or injury caused while these services/activities are being provided or there is any dispute concerning costs.
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14. Disputes
In the unlikely event of a dispute arising out of,or in connection with, this contract which cannot be amicably settled, it may(if the customer so wishes) be referred to arbitration administered quite independently by the Chartered Institute or Arbitrators.Arbitration on any dispute must take place within 3 months of the holiday departure date and decisions taken by the arbitration court are binding on both the client and Silver Ski Holidays Ltd. This option does not alter every clients right to take action via the British courts.
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15. Staff
Staff employed in the alps by Silver Ski Holidays Ltd are normally amateur people who work part time in the chalets for modest pay so that they are able to spend their leisure time ski-ing. This system is of benefit to the clients whose holiday price is less than it otherwise would be. When Silver Ski staff are off duty (usually between 9.30am and 4.30pm but not confined to those times), they do not represent the company and all actions by them are undertaken on their own account. Silver Ski Holidays Ltd do not accept any responsibility for such actions.
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16. Lost Property
In the event that guests lose property while on holiday, or leave items in the Chalet when returning home, no responsibility will be accepted by Silver Ski in the event that the property is not recovered, returned or if it is returned in a damaged state.
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17.This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times. Silver Ski Holidays Limited reserve the right to refuse to accept a reservation without having to disclose a reason.
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