silvers@silverski.co.uk

01622 735544

FAQs

Can seats on the aircraft be reserved in advance? No, they are allocated at check-in.

What is the luggage allowance?
20 Kilos (10 Kilos allowance for infants under 2 years of age).

Do the chalet staff live in?
The chalets are the home of the staff who work there.  In most cases the staff actually live within the chalet, but there are a few chalets where this is not possible so the staff sleep in alternative accommodation nearby.

What are the facilities for children?
Most resorts have crèche facilities run by the local community (French speaking only): Meribel/Courchevel take age 18 months upwards. La Plagne & La Tania from 3 years. In all cases the parents must supply a medical record plus a doctors letter to confirm their well-being.

What are the catering arrangements?
Silver Ski provides breakfast of porridge, eggs, cereals, french bread, preserves, and afternoon tea with home made cakes, 3-course dinner at 7.30pm with free unlimited local wine.  Silver Ski chalets are the homes of our staff and they will generally dine with our guests. On Wednesday it is staff day off and no dinner is provided. Guests dine at a restaurant at their own expense.  Please note that Silver Ski will try to accommodate special dietary requests but these cannot be guaranteed.

Are there separate dining arrangements for children?
Yes, children age 12 or under may dine earlier if required, usually at 6-6.30pm. Parents help with the serving.  Please notify our office staff (at least one week prior to travel) if you require this service.

Can individual group members pay separately?
Yes, but must be sure to identify the group leader.

Can we pay our holiday by Credit Card?
Yes. There is a 3% charge. Lift passes can also be paid for by Credit Card with no additional charge. There is a £2.00 charge for debit cards.

Will there be snow?
Yes, for 2 reasons: Our resorts are very high mostly with access to glaciers and are very snow sure. All of these resorts have very extensive snow making machinery so that even in a poor snow season most runs are fully open.

Do Silver Ski provide bath towels?  No, but a hand towel is provided in each wash room.

Do Silver Ski offer any ski guiding/hosting services?
No, unfortunately due to new French authority regulations we are no longer able to offer this service.

"All the flights and flight-inclusive holidays [in this brochure] [on this website - as appropriate] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate". ATOL number 2093


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